Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with Kivars.

At Kivars, we are committed to processing and delivering your order as quickly and reliably as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates are:

• United Kingdom: approximately 3–7 business days

• Europe: approximately 5–12 business days

• United States & Canada: approximately 5–12 business days

• Australia & New Zealand: approximately 7–15 business days

• Other international destinations: approximately 7–20 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may occasionally take longer due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

If free shipping is offered for a particular product, promotion, destination, or order value, the applicable free-shipping terms will be displayed on the relevant product page, promotional material, or checkout page.

4. Order Tracking

Where tracking information is available, a tracking number will be provided to you by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after the shipping carrier receives and scans the parcel.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

Email: service@kivars.com

We will make reasonable efforts to assist with address corrections before the order is dispatched. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at service@kivars.com.

Before contacting us, please check:

• Your tracking information

• Your delivery address

• Any delivery notification from the carrier

• Whether the parcel has been left in a safe place or with a neighbour

We will work with you and, where appropriate, the shipping carrier to investigate delayed or missing shipments.

7. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country and applicable local regulations.

Unless otherwise expressly stated at checkout, customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.

Kivars cannot guarantee the amount or applicability of any such charges.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the outer packaging, shipping label, and damaged product so that we can investigate the matter with the shipping carrier.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kivars
7 Copperfield Road
Coventry
CV2 4AQ
United Kingdom

Email: service@kivars.com