Refund & Return Policy

Last Updated: September 3, 2026

At Kivars, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will assist you in accordance with this policy and applicable consumer law.

1. Your Right to Cancel

If you are a consumer purchasing goods online in the United Kingdom, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise your cancellation right, please contact us clearly stating that you wish to cancel your order.

Email: service@kivars.com

2. Returning an Item

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Returned products should be sent back in a condition that allows us to determine whether they have been handled beyond what is reasonably necessary to inspect their nature, characteristics, and functionality.

You are responsible for taking reasonable care of the products while they are in your possession.

3. Return Shipping Costs

Unless the product is faulty, damaged, incorrectly supplied, or otherwise required by applicable law, the customer may be responsible for the direct cost of returning an unwanted item where the applicable cancellation rules permit this.

If an item is defective, damaged, or incorrectly supplied, please contact us before returning it so that we can provide appropriate instructions.

4. Refunds

Where a valid cancellation is exercised, we will process the applicable refund in accordance with applicable law.

Refunds will generally include the cost of standard delivery originally paid by the customer. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.

Where permitted by law, a refund may be withheld until the returned goods have been received or the customer provides appropriate evidence that the goods have been returned.

5. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or materially different from what you ordered, please contact us at:

service@kivars.com

Please include:

• Your order number

• A description of the issue

• Photographs or video showing the issue where appropriate

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

6. Exceptions

Certain goods may be excluded from the statutory cancellation right under applicable law. Examples can include certain customised or personalised products and goods that are liable to deteriorate or expire rapidly.

Where a specific product is subject to a statutory exception, this will be communicated where required before purchase.

7. Exchanges

We do not guarantee direct exchanges for unwanted products. Where appropriate, customers may return the original product and place a new order.

For defective, damaged, or incorrectly supplied products, please contact customer service before sending anything back.

8. Contact

For all return and refund enquiries:

Kivars
7 Copperfield Road
Coventry
CV2 4AQ
United Kingdom

Email: service@kivars.com